FAQss

FAQs

Hello pet people,

We’re here to make your shopping experience smooth and enjoyable! If you have any other questions, feel free to reach out. Your feedback is always welcome.

FAQs

Hello pet people,

We’re here to make your shopping experience smooth and enjoyable! If you have any other questions, feel free to reach out. Your feedback is always welcome.

Shipping

Q: Where is your company located?

A: Our headquarters is based in California. We’re proud to serve customers across the globe.

Q: Do you offer international shipping?

A: Yes, we offer worldwide shipping! No matter where you are, we’re happy to deliver our products to you.

Q: What are the shipping costs?

A: We offer two shipping options:

- Free Standard Shipping is available on all orders.

- Premium Insured Shipping is available for a small additional fee, giving you added security for your order.

Q: Will I receive a confirmation number after placing an order?

A: Yes! You’ll receive an order confirmation email with tracking details. If you don’t see it within 24 hours, please contact us.

Q: Where do you ship from?

A: We ship from multiple warehouses strategically located across the U.S. Depending on the items in your order, they may be shipped separately from different locations.

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Q: Is your product eco-friendly and safe?

A: Absolutely! We are committed to sustainability and safety. Our products are crafted with eco-conscious materials and processes to minimize environmental impact. Additionally, we adhere to strict safety standards to ensure that every product is safe for use by both pets and owners.

Q: What payment methods do you accept?

A: We accept all major credit cards and PayPal for your convenience.

Q: Is the checkout process secure?

A: Absolutely! Our checkout is 100% secure, protected with SSL encryption to ensure your information stays private.

Q: Will you sell my email address?

A: No, we will never sell your information. We use your email to send order updates and occasional discounts or special deals. You can unsubscribe at any time.

Q: Who do I contact if I have an issue with my order?

A: If you have any questions or concerns, you can reach our customer support team through our Contact Us page. We’re here to help!

Please Email us at info@pawsfree.com if you have any other questions. We're here to help!

Feed Smarter, Love Longer.

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Feeder

Fountain

Filters

FAQ

Track Your Order

Shipping

About Us

Contact Us

App

Return & Refund Policy

Privacy Policy

Terms of Service

Download App

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